Return Policy
RETURNS POLICY
1. RETURNS POLICY ONLY FOR USA
We hope that you are pleased with your purchase, however if, for any reason, you are not fully satisfied and wish to return/exchange an item, NEWEYESEE offers a 2-day return policy for all products that have not been worn or used. You must return any items to us within 2 days after you received your orders. Otherwise, we are unable to process returns that are received outside of this time frame.
Since all our shoes are custom and handmade, we only accept a return request when:
a. item(s) arrived in a damaged state.
b. item(s) are found faulty.
c. or wrong item(s) are shipped.
d. too big or small.
Item Condition
It is particularly important to note that all products must be returned in the same unworn and unused condition in which they were received. Returns showing any signs of wear or damage, including, but not limited to, creased uppers and scuffed leather soles, may not be accepted and will either be returned to you or will incur a charge for a loss in value (this will be deducted from your refund). All shoes should be tried on with care on carpeted floors.
HOW TO RETURN YOUR ORDER
We offer a simple and convenient returns service via USPS. Using this service will incur a charge of $30.00 which will be deducted from your refund.
Contact our customer care team and provide details of your order and the products that you wish to return. A USPS shipping label will be emailed to you, which will need to be printed and attached to the package.
Goods must be securely returned in their original packaging. You are responsible for the condition of any products returned during transit.
Exchanges
We only offer an exchange service once. If the size not suitable for you, please return the original purchase that is not required and place a new order with the right size for the replacement(s).Then please return the wrong one to our US warehouse. Our customer service will tell you how to do.
Faulty Goods
If you believe a product is faulty, please contact a member of our customer care team as soon as you notice the defect, preferably before trying the shoes on. If the reported fault is deemed to be a result of wear and tear, and the shoes have been worn, then we cannot accept responsibility. In the majority of circumstances, we will need to inspect the goods, so a collection of the product will be arranged. After reviewing the product, we will contact you to discuss the appropriate resolution.
By the most part, the stock held by NEWEYESEE-Footwear.com is straight off the production line. However there will be instances where items have been returned and put back into stock. All returning items are checked and worked on before being put back into stock. Very minor creasing from a product being tried on, is not deemed to be a fault and will not be accepted as a fault.
Refunds
Once we have received your return, we will examine the items to assess their condition before issuing a refund. Any products that are not returned in the same new and unworn condition may result in a charge that is deducted from the refund, or risk being rejected altogether.
Once the refund has been authorized, you will receive an email confirming it has been processed and the value to be credited.
Refunds will be issued against the same payment method used for the original purchase and in the same currency, less the initial outbound shipping and any subsequent return shipping costs as detailed on this page under How to Return Your Order. Typically, payments will be refunded within 72 hours of being processed, but it could take up to 10 business days to appear in your account.
Please note, products returned to us without prior notice may not be refunded.
Cancellations
Please contact our customer service within 48 hours after you place the order, and they will help you how to cancel your order. Otherwise, your order will be shipped normally.
Tips:
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
If you have any further questions, please contact our Customer Care Team who will be happy to help.
Customer Service: support@neweyesee-footwear.com
2. RETURNS POLICY FOR OTHER COUNTRIES
Since all our shoes are custom and handmade, that's the reason why there's a slight smell. It could be a sachet. So we only accept a new replacement request when:
a. item(s) arrived in a damaged state.
b. item(s) are found faulty.
c. or wrong item(s) are shipped.
If too big or small, please contact our customer service with the pictures showing the issues big or small, then we suggest that please place the new order with the right size exactly then we will arrange the new order shipment with old order replacement together, that means you only place 2 orders and get 3 pair of shoes! It's win-win situation!
TIPS: We Do Not Accept the return like "I don't like it/I change my mind/it's not benif the price".
If you have any further questions, please contact our Customer Care Team who will be happy to help.
Customer Service: support@neweyesee-footwear.com / WhatsApp: +86-13723792911