Shipping Policy

SHIPPING POLICY

USA & CANADA & MEXICO & BRAZIL & EUROPE & MIDDLE EAST SHIPPING POLICY

The delivery information on this page relates to online orders being placed through our website which ships to both the USA, Canada Mexico Brazil, Middle East and Europe. Please be aware that we cannot deliver to PO boxes.

Delivery Terms – Taxes and Duties paid by customer.
All of the cost in the order is included shipping charge. Therefore you will not be charged any additional shipping fees once the order has been placed. If sales tax applies, this will be paid by customer.

TIPS: PLEASE NOTE All of our shoes are 100% handmade, be patience and attention for the delivery.
-1. For styles and sizes are in stock, they will be ship within 48 hours.
-2. For styles and sizes are out of in stock, they will be ship within 7 days.

All of your orders will be shipped within 48 hours and delivery in 7-12 business days by DHL/UPS/LASERSHIP/ONTRAC/USPS to US / Royalmail to UK / Colicoli to FR / Vnlin to UAE if we have in stock. We will make our best efforts to ensure that all orders are delivered within the time frames specified, however delays may occur due to factors outside of our own control, such as high demand during sale periods. Please note that these estimates exclude any time spent in customs clearance.

Once your order has been dispatched, you will receive an email from our customer service with tracking information and the delivery. If you are not available to accept delivery in time then reply our email and tell our customer service how you can re-arrange delivery at another time. If delivery cannot be made then your order will be returned and you will be liable for the costs of return shipping.

COUNTRIES WE DELIVERY
Generally, we offer worldwide Express Shipping and Standard Shipping to many countries. Please confirm with our team if Standard Shipping is an option for your location. Kindly note that we do not ship to PO boxes or APO/FPO addresses.

Note: Only Limited Selected Shipping Service is available for India and Russia, while Express Shipping is the only option for countries like those in Africa, Argentina, Hawaii, Kuwait, Mauritius, Montenegro, and Sri Lanka, among others. And No shipping service to Irael and Palestine. Please be aware that this may change due to unforeseen circumstances such as conflicts and other issues.

SHIPPING COST
FREE SHIPPING for USA, Canada Mexico Brazil, Middle East and Europe! For other countries, please contact us in advance as below method.

Important Information:
- Shipping fees do not cover import taxes or processing fees, which may be imposed by your country. NEWEYESEE is not responsible for these fees. If you decline to pay, shipping fees will still apply.
- Some parcels labeled "returned to the seller" due to refusal or unpaid taxes may be destroyed by authorities. No refund will be issued in such cases.
- Remote areas may incur additional charges with Express Shipping. We will notify you if extra payment is needed.
- If you have shipping inquiries, please contact us before ordering.

If you have any further questions, please contact our Customer Care Team who will be happy to help.

Customer Service: support@neweyesee-footwear.com / WhatsApp: +86-18529070813